Changes in socialmedia module

gcc_officer_portal/src/main/java/in/gov/chennaicorporation/gccoffice/callcenterqaqc/controller/QaqcCallsController.java

@@ -1,5 +1,7 @@
 package in.gov.chennaicorporation.gccoffice.callcenterqaqc.controller;
 
+import java.net.HttpURLConnection;
+import java.net.URL;
 import java.net.URLEncoder;
 import java.nio.charset.StandardCharsets;
 import java.text.SimpleDateFormat;
@@ -106,6 +108,18 @@ public class QaqcCallsController {
 					}
 			  }
 			  
+			  if("FOLLOWUP".equals(action)) {
+				  
+				String pname =  (String) complaintDetails.get("complaint_person_name");
+				String mob_no =  (String) complaintDetails.get("complaint_mobilenumber");
+				String cat =  (String) complaintDetails.get("complaint_type");
+							  
+				  String result =  sendWhatsappMsg(pname, cat, mob_no, complaintNumber);
+				  if(result.equals("200")) {
+					  System.out.println("Followup Whatsapp Complaint Triggered for "+complaintNumber);
+				  }
+			  }
+			  
 			  
 			  // Execute common update methods
 			  qaqcCallsService.updateComplaintDetails(complaintNumber, dataId, action,remarks,updated_agent); 
@@ -445,4 +459,59 @@ public class QaqcCallsController {
 	 * 
 	 */
 	
+	
+	private String sendWhatsappMsg(String pname,String cat,String mob_no, String complaintNumber) {
+		String urlString = "";
+		
+		//urlString="https://sendapiv1.pinbot.ai/pinwa/sendMessage?apikey=5c995535-6244-11f0-98fc-02c8a5e042bd&from=919445061913&to="+mob_no+"&templateid=3285616&type=template&placeholders="+pname+"||"+cat+"||"+complaintNumber+"&button_placeholder="+complaintNumber;
+		
+		try {
+			
+			  String placeholders =
+		                URLEncoder.encode(
+		                        pname + "|~|" + cat + "|~|" + complaintNumber,
+		                        StandardCharsets.UTF_8.toString());
+
+		        String buttonPlaceholder =
+		                URLEncoder.encode(
+		                        complaintNumber,
+		                        StandardCharsets.UTF_8.toString());
+
+		        String mobile =
+		                URLEncoder.encode(
+		                        mob_no,
+		                        StandardCharsets.UTF_8.toString());
+		        
+			
+			urlString="https://sendapiv1.pinbot.ai/pinwa/sendMessage?apikey=5c995535-6244-11f0-98fc-02c8a5e042bd&from=919445061913&to="+mobile+"&templateid=3285616&type=template&placeholders="+placeholders+"&button_placeholder="+buttonPlaceholder;
+	         
+			String res = hitURL(urlString);
+			return res;
+			
+		} catch (Exception e) {
+			e.printStackTrace();
+	        return "";
+		}
+		
+         
+	}
+
+	private String hitURL(String urlString) {
+		String response = "";
+		try {
+			URL url = new URL(urlString);
+			HttpURLConnection connection = (HttpURLConnection) url.openConnection();
+			connection.setRequestMethod("GET");
+
+			int responseCode = connection.getResponseCode();
+			response = String.valueOf(responseCode);
+			//System.out.println("Response Code for URL: " + urlString + " is " + responseCode);
+
+		} catch (Exception e) {
+			e.printStackTrace();
+		}
+		System.out.println("response=" + response);
+		return response;
+	}
+
 }

gcc_officer_portal/src/main/java/in/gov/chennaicorporation/gccoffice/callcenterqaqc/controller/SocialMediaApiController.java

@@ -25,6 +25,7 @@ import org.springframework.web.bind.annotation.RequestParam;
 import org.springframework.web.bind.annotation.ResponseBody;
 import org.springframework.web.bind.annotation.RestController;
 import org.springframework.web.client.RestTemplate;
+import org.springframework.web.multipart.MultipartFile;
 
 import com.fasterxml.jackson.databind.JsonNode;
 import com.fasterxml.jackson.databind.ObjectMapper;
@@ -273,7 +274,7 @@ public class SocialMediaApiController {
 
         String url="https://erp.chennaicorporation.gov.in/pgr/newmobileservice?serviceId=ms_dashboard_details&From_date="+formattedFromDate+"&To_date="+formattedToDate+"&jsonResp=Yes&Status="+status+"&isQcuser=Yes"+"&ComplaintType="+type+"&ComplaintGroupId="+group+"&compmode="+mode+"&Zoneid="+zone+"&RegionId="+region;
         
-		//System.out.println(url);
+		System.out.println("url==="+url);
 		
 		RestTemplate restTemplate = new RestTemplate();
 
@@ -290,13 +291,15 @@ public class SocialMediaApiController {
 		Map<String, Object> responseMap = objectMapper.readValue(rawResponse, Map.class);
 		List<Map<String, Object>> details;
 		 details = (List<Map<String, Object>>) responseMap.get("Details");
-        //System.out.println(details);
+        System.out.println("details="+details);
 		
+        
+        if (details != null) {
 		if(status.equals("redressed") || status.equals("closed")) {
 			
 			 details=socialservice.getfiltreddetails(details);
 		}
-		
+        }
 				
         if (details == null) {
         	response.put("status", "nodata");
@@ -402,4 +405,60 @@ public class SocialMediaApiController {
         }
     }
 	
+	@GetMapping("/checkregisteredcomplaint")
+	public Map<String, Object> checkRegisteredComplaint(
+	        @RequestParam String complaintNumber) {
+
+	    return socialservice.checkRegisteredComplaint(complaintNumber);
+	}
+	
+	@PostMapping("/submitRegClosingComplaint")
+	public Map<String, Object> submitRegClosingComplaint(
+	        @RequestParam String complaintNumber,
+	        @RequestParam String remarks,
+	        @RequestParam MultipartFile resolvedImage,
+	        @RequestParam String cby) {
+
+
+	    return socialservice.submitRegClosingComplaint(
+	            complaintNumber,
+	            remarks,
+	            resolvedImage,
+	            cby);
+	}
+	
+	@GetMapping("/getfilteredregcomps")
+	public Map<String, Object> getFilteredRegComps() {
+
+	    return socialservice.getFilteredRegComps();
+	}
+	
+	@PostMapping("/approveComplaint")
+	@ResponseBody
+	public Map<String, Object> approveComplaint(
+	        @RequestParam String complaintId,
+	        @RequestParam String remarks,
+	        @RequestParam String imgFullPath,
+	        @RequestParam String userid
+	        ) {
+
+
+	    return socialservice.approveComplaint(
+	            complaintId,
+	            remarks,
+	            imgFullPath,
+	            userid);
+	}
+	
+	@PostMapping("/rejectComplaint")
+	public Map<String, Object> rejectComplaint(
+	        @RequestParam String complaintId,
+	        @RequestParam String userid
+	        ) {
+
+	    return socialservice.rejectComplaint(
+	            complaintId,
+	            userid);
+	}
+	
 }

gcc_officer_portal/src/main/java/in/gov/chennaicorporation/gccoffice/callcenterqaqc/controller/SocialMediaMainController.java

@@ -38,4 +38,13 @@ public class SocialMediaMainController {
 	    return "modules/callcenterqaqc/socialmediacompletedlist";
 	}
 	
+	@GetMapping("/regcompclosing")
+	public String viewregCompClosing(Model model) {
+		
+		String userId = LoginUserInfo.getLoginUserId();
+	    model.addAttribute("userId", userId);
+		
+		return "modules/callcenterqaqc/socialmediaregcompclosing";
+	}
+
 }

gcc_officer_portal/src/main/java/in/gov/chennaicorporation/gccoffice/callcenterqaqc/service/SocialMediaService.java

@@ -2,30 +2,81 @@ package in.gov.chennaicorporation.gccoffice.callcenterqaqc.service;
 
 import java.time.LocalDateTime;
 import java.util.ArrayList;
+import java.util.Base64;
+import java.util.Date;
 import java.util.List;
 import java.util.Map;
+import java.awt.image.BufferedImage;
+import java.io.BufferedReader;
+import java.io.ByteArrayInputStream;
+import java.io.ByteArrayOutputStream;
+import java.io.IOException;
+import java.io.InputStream;
+import java.io.InputStreamReader;
+import java.io.OutputStream;
+import java.net.HttpURLConnection;
+import java.net.URL;
+import java.net.URLConnection;
+import java.net.URLEncoder;
+import java.nio.charset.StandardCharsets;
+import java.nio.file.Files;
+import java.nio.file.Path;
+import java.nio.file.Paths;
+import java.sql.Timestamp;
+import java.text.SimpleDateFormat;
 import java.time.LocalDate;
 import java.util.HashMap;
+
+import javax.imageio.ImageIO;
+import javax.imageio.ImageWriteParam;
+import javax.imageio.ImageWriter;
+import javax.imageio.stream.ImageOutputStream;
 import javax.sql.DataSource;
 
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.beans.factory.annotation.Qualifier;
+import org.springframework.core.env.Environment;
+import org.springframework.http.ResponseEntity;
 import org.springframework.jdbc.core.JdbcTemplate;
 import org.springframework.stereotype.Service;
 import org.springframework.transaction.annotation.Transactional;
+import org.springframework.web.client.RestTemplate;
+import org.springframework.web.multipart.MultipartFile;
+
+import com.fasterxml.jackson.databind.JsonNode;
+import com.fasterxml.jackson.databind.ObjectMapper;
+
+import in.gov.chennaicorporation.gccoffice.vendor.service.DateTimeUtil;
 
 @Service
 @Transactional
 public class SocialMediaService {
 	
+	private final RestTemplate restTemplate;
+	
 	 @Autowired
 	 private JdbcTemplate jdbcTemplate;
 	
+	 
 	 @Autowired
 	 public void setDataSource(@Qualifier("mysql1913QAQCDataSource") DataSource dataSource) {
 		 this.jdbcTemplate = new JdbcTemplate(dataSource);
 	 }
 	 
+	 @Autowired
+	    @Qualifier("vendorDateTimeUtil")
+	    private DateTimeUtil dateTimeUtil;
+	 
+	 private final Environment environment;
+	 
+	 private String fileBaseUrl;
+	 
+	 public SocialMediaService(Environment environment,RestTemplate restTemplate) {
+		 this.restTemplate=restTemplate;
+	        this.environment = environment;	       
+	        this.fileBaseUrl = environment.getProperty("fileBaseUrl");
+	    }
+	 
 	 @Transactional
 	    public int uploadComplaintDetailsInLogs(Map<String, Object> details,String action,String remarks,int updated_agent,String remainderDate) {
 	    	//System.out.println("Complaint Details: " + details);
@@ -90,7 +141,7 @@ public class SocialMediaService {
 
 	public String getErpusernamebyId(String userId) {
 		
-		String query="SELECT erp_username FROM gcc_1913_qaqc.agents_list\r\n"
+		String query="SELECT erp_username FROM gcc_1913_qaqc.agents_list "
 				+ "where calling_type='SOCIALMEDIA' and agent_id=?";
 		
 		//System.out.println("query====="+query);
@@ -101,6 +152,19 @@ public class SocialMediaService {
 	     return erpUsername;
 	}
 	
+	public String get1913AdminErpusernamebyId(String userId) {
+			
+			String query="SELECT erp_username FROM gcc_1913_qaqc.agents_list "
+					+ "where agent_id=?";
+			
+			//System.out.println("query====="+query);
+			
+			//String erpUsername = jdbcTemplate.queryForObject(query,new Object[]{userId},String.class);
+			String erpUsername = jdbcTemplate.queryForObject(query,String.class,userId);
+			
+		     return erpUsername;
+		}
+
 	public List<Map<String, Object>> getA1dropdowns() {
 		String sql="SELECT * FROM call_status WHERE isactive=1 AND isdelete=0 AND call_category_id=5";
 		try {
@@ -129,6 +193,10 @@ public class SocialMediaService {
 	        return details;
 	    }
 	    
+//	    if(details.isEmpty()) {
+//	    	return details;
+//	    }
+
 	    LocalDate currentDate = LocalDate.now();
 
 	    // Store complaint_number -> followup row
@@ -195,6 +263,559 @@ public class SocialMediaService {
 		 return jdbcTemplate.queryForList(sqlQuery); 
 	}
 
+	public Map<String, Object> checkRegisteredComplaint(String complaintNumber) {
+
+	    Map<String, Object> result = new HashMap<>();
+
+	    String sql = "SELECT is_processed "
+	    		+ "	        FROM socialmedia_reg_completed "
+	    		+ "	        WHERE complaint_number = ? AND isactive=1 AND isdelete=0 "
+	    		+ "	        LIMIT 1";
+
+	    List<Map<String, Object>> list =
+	            jdbcTemplate.queryForList(sql, complaintNumber);
+
+	    // Case 1
+	    if (list.isEmpty()) {
+	        result.put("status", "NOT_FOUND");
+	        return result;
+	    }
+
+	    Boolean isProcessed = (Boolean) list.get(0).get("is_processed");
+
+	    if (!isProcessed) {
+	        result.put("status", "PENDING_APPROVAL");
+	    } else {
+	        result.put("status", "PROCESSED");
+	    }
+
+	    return result;
+	}
+
+	public Map<String, Object> submitRegClosingComplaint(
+	        String complaintNumber,
+	        String remarks,
+	        MultipartFile resolvedImage,
+	        String cby) {
+
+	    Map<String, Object> response = new HashMap<>();
+
+	    try {
+
+	        Integer loginId = Integer.parseInt(cby);
+
+	        String imagePath = fileUpload(resolvedImage, "resolved_img");
+
+	        String sql = "INSERT INTO socialmedia_reg_completed "
+	                + "(complaint_number, resolved_img, remarks, cby) "
+	                + "VALUES (?, ?, ?, ?)";
+
+	        int rows = jdbcTemplate.update(
+	                sql,
+	                complaintNumber,
+	                imagePath,
+	                remarks,
+	                loginId
+	        );
+
+	        if (rows > 0) {
+	            response.put("status", "SUCCESS");
+	            response.put("message", "Complaint submitted successfully for admin approval.");
+	        } else {
+	            response.put("status", "FAILED");
+	            response.put("message", "Unable to submit complaint.");
+	        }
+
+	    } catch (Exception e) {
+
+	        e.printStackTrace();
+
+	        response.put("status", "error");
+	        response.put("message", e.getMessage() != null
+	                ? e.getMessage()
+	                : "Something went wrong while submitting complaint.");
+	    }
+
+	    return response;
+	}
+
+	public String fileUpload(MultipartFile file, String name) {
+
+        // Set the file path where you want to save it
+        String uploadDirectory = environment.getProperty("file.upload.directory");
+        String serviceFolderName = environment.getProperty("socialmedia_1913_regcomp_foldername");
+        var year = DateTimeUtil.getCurrentYear();
+        var month = DateTimeUtil.getCurrentMonth();
+
+        uploadDirectory = uploadDirectory + serviceFolderName + "/" + year + "/" + month;
+
+        try {
+            // Create directory if it doesn't exist
+            Path directoryPath = Paths.get(uploadDirectory);
+            if (!Files.exists(directoryPath)) {
+                Files.createDirectories(directoryPath);
+            }
+
+            // Datetime string
+            String datetimetxt = DateTimeUtil.getCurrentDateTime();
+           
+            // File name
+            String fileName = name + "_" + datetimetxt + "_" + file.getOriginalFilename();
+            fileName = fileName.replaceAll("\\s+", ""); // Remove space on filename
+
+            String filePath = uploadDirectory + "/" + fileName;
+
+            String filepath_txt = "/" + serviceFolderName + "/" + year + "/" + month + "/" + fileName;
+
+            // Create a new Path object
+            Path path = Paths.get(filePath);
+
+            // Get the bytes of the file
+            byte[] bytes = file.getBytes();
+
+
+            BufferedImage image = ImageIO.read(new ByteArrayInputStream(bytes));
+            byte[] compressedBytes = compressImage(image, 0.5f); // Compress with 50%quality
+
+            // Write the bytes to the file
+            Files.write(path, bytes);
+			  
+			 // Write the bytes to the file 
+			 Files.write(path, compressedBytes);
+			 
+
+            //System.out.println(filePath);
+            return filepath_txt;
+
+        } catch (IOException e) {
+            e.printStackTrace();
+            return "Failed to save file " + file.getOriginalFilename();
+        }
+    }
+	
+	 private byte[] compressImage(BufferedImage image, float quality) throws IOException {
+	        ByteArrayOutputStream byteArrayOutputStream = new ByteArrayOutputStream();
+	        ImageOutputStream imageOutputStream = ImageIO.createImageOutputStream(byteArrayOutputStream);
+
+	        ImageWriter writer = ImageIO.getImageWritersByFormatName("jpg").next();
+	        writer.setOutput(imageOutputStream);
+
+	        ImageWriteParam param = writer.getDefaultWriteParam();
+	        if (param.canWriteCompressed()) {
+	            param.setCompressionMode(ImageWriteParam.MODE_EXPLICIT);
+	            param.setCompressionQuality(quality);
+	        }
+
+	        writer.write(null, new javax.imageio.IIOImage(image, null, null), param);
+
+	        writer.dispose();
+	        imageOutputStream.close();
+
+	        return byteArrayOutputStream.toByteArray();
+	    }
+	
+	
+	public  Map<String, Object> getDetailsByComplaintNumber(String complaintNumber) {
+		
+		Map<String, Object> resultMap = new HashMap<>();
+
+        try {
+            String url = "https://erp.chennaicorporation.gov.in/pgr/newmobileservice?serviceId=getComplaintByID&ComplaintId=" 
+                + complaintNumber + "&imgUrlonly=yes&isQcuser=Yes&jsonResp=Yes";
+            //System.out.println("Request URL: " + url);
+
+            ResponseEntity<String> responseEntity = restTemplate.getForEntity(url, String.class);
+
+            if (responseEntity.getStatusCode().is2xxSuccessful()) {
+                String responseBody = responseEntity.getBody();
+                //System.out.println("Response Body: " + responseBody);
+
+                ObjectMapper mapper = new ObjectMapper();
+                JsonNode rootNode = mapper.readTree(responseBody);
+
+                JsonNode complaintDetails = rootNode.path(0).path("ComplaintListHistory").path(0);
+                
+                String registerDate=complaintDetails.path("complaintopendate").asText("N/A");
+                //System.out.println("registerdate====="+registerDate);
+                
+                String formattedDate = "N/A"; // Default value if parsing fails
+
+                if (!registerDate.equals("N/A") && !registerDate.isEmpty()) {
+                    try {
+                        // Parse the input date string
+                        SimpleDateFormat inputFormat = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss.S");
+                        Date date = inputFormat.parse(registerDate);
+
+                        // Format the date to dd-MM-yyyy
+                        SimpleDateFormat outputFormat = new SimpleDateFormat("dd-MM-yyyy");
+                        formattedDate = outputFormat.format(date);
+                    } catch (Exception e) {
+                        e.printStackTrace(); // Log exception for debugging
+                    }
+                }
+
+                if (!complaintDetails.isMissingNode()) {
+                    // Existing fields
+                    resultMap.put("complaintid", complaintDetails.path("complaintid").asText("N/A"));
+                    resultMap.put("complaintdate", formattedDate);
+                    resultMap.put("complainantName", complaintDetails.path("CustomerName").asText("N/A"));
+                    resultMap.put("mobileNumber", complaintDetails.path("CustomerMobile").asText("N/A"));
+                    resultMap.put("complaintType", complaintDetails.path("complainttype").asText("N/A"));
+                    resultMap.put("description", complaintDetails.path("complaintdetails").asText("N/A"));
+                    resultMap.put("currentStatus", complaintDetails.path("complaintcurrentstatus").asText("N/A"));
+                    resultMap.put("Street", complaintDetails.path("Street").asText("N/A"));
+                    resultMap.put("Area", complaintDetails.path("Area").asText("N/A"));
+                    resultMap.put("Landmark", complaintDetails.path("Landmark").asText("N/A"));
+                    resultMap.put("Location", complaintDetails.path("Location").asText("N/A"));
+                    resultMap.put("Zone", complaintDetails.path("Zone").asText("N/A"));
+                    resultMap.put("Division", complaintDetails.path("Division").asText("N/A"));
+                    resultMap.put("OfficialMobile", complaintDetails.path("OfficialMobile").asText("N/A"));
+                    resultMap.put("gender", complaintDetails.path("GENDER").asText("N/A"));
+                    resultMap.put("deptname",complaintDetails.path("DEPT_NAME").asText("N/A"));
+                    resultMap.put("compmode", complaintDetails.path("COMP_MODE").asText("N/A"));
+                    resultMap.put("Officialname", complaintDetails.path("Officialname").asText("N/A"));
+
+                 
+                }
+            } else {
+                resultMap.put("error", "Failed to retrieve complaint details.");
+            }
+        } catch (Exception e) {
+            e.printStackTrace();
+            resultMap.put("error", "Error processing request");
+        }
+
+        return resultMap;
+    }
+
+	public Map<String, Object> getFilteredRegComps() {
+
+	    Map<String, Object> response = new HashMap<>();
+
+	    try {
+
+	        String sql =
+	                "SELECT src.complaint_number, src.created_date,CONCAT('" + fileBaseUrl + "/gcc/files',src.resolved_img) AS img_full_path,al.agent_name as agent_name,src.remarks as remarks" +
+	                " FROM socialmedia_reg_completed src "
+	                + " LEFT JOIN agents_list al ON al.agent_id=src.cby " +
+	                "WHERE src.is_processed = 0 " +
+	                "AND src.isactive = 1 " +
+	                "AND src.isdelete = 0";
+
+	        List<Map<String, Object>> dbList = jdbcTemplate.queryForList(sql);
+
+	        List<Map<String, Object>> finalList = new ArrayList<>();
+
+	        for (Map<String, Object> row : dbList) {
+
+	            String complaintNumber =
+	                    String.valueOf(row.get("complaint_number"));
+
+	            Map<String, Object> complaintDetails =
+	                    getDetailsByComplaintNumber(complaintNumber);
+
+	            String currentStatus =
+	                    String.valueOf(
+	                            complaintDetails.getOrDefault(
+	                                    "currentStatus",
+	                                    ""
+	                            )
+	                    );
+	            
+	            //System.out.println("currentStatus==="+currentStatus);
+
+	            if ("REGISTERED".equalsIgnoreCase(currentStatus)) {
+	            	
+	                Map<String, Object> resultRow = new HashMap<>();
+
+	                resultRow.put("complaintnumber", complaintNumber);
+	                //resultRow.put("submitted_date", row.get("created_date"));
+	                Timestamp ts = (Timestamp) row.get("created_date");
+
+	                SimpleDateFormat sdf =
+	                        new SimpleDateFormat("dd/MM/yyyy HH:mm");
+
+	                resultRow.put("submitted_date", sdf.format(ts));
+	                
+	                String img =  (String) row.get("img_full_path");
+	                resultRow.put("img_full_path", img);
+	                
+	                String agent_name =  (String) row.get("agent_name");
+	                resultRow.put("agent_name", agent_name);
+	                
+	                String remarks =  (String) row.get("remarks");
+	                resultRow.put("remarks", remarks);
+
+	                finalList.add(resultRow);
+
+	            } else {
+
+	                String updateSql =
+	                        "UPDATE socialmedia_reg_completed " +
+	                        "SET updated_by = ?, " +
+	                        "updated_date = NOW(), " +
+	                        "isactive = 0, " +
+	                        "isdelete = 1 " +
+	                        "WHERE complaint_number = ?";
+
+	                jdbcTemplate.update(
+	                        updateSql,
+	                        0,
+	                        complaintNumber
+	                );
+	            }
+	        }
+
+	        if (finalList.isEmpty()) {
+
+	            response.put("status", "nodata");
+	            response.put("message", "No registered complaints found.");
+
+	        } else {
+
+	            response.put("status", "success");
+	            response.put("details", finalList);
+	        }
+
+	    } catch (Exception e) {
+
+	        e.printStackTrace();
+
+	        response.put("status", "error");
+	        response.put("message", e.getMessage());
+	    }
+
+	    return response;
+	}
+
+	public Map<String, Object> approveComplaint(String complaintId, String remarks, String imgFullPath, String userid) {
+		
+		 Map<String, Object> response = new HashMap<>();
+
+		    try {
+
+		        Integer updated_by = Integer.parseInt(userid);
+
+		        String erp_name=get1913AdminErpusernamebyId(userid);
+		        
+		        boolean statusUpdated =
+		                ChangeStatusInErp(
+		                        complaintId,
+		                        "ActionLevel1",
+		                        remarks,
+		                        erp_name,
+		                        imgFullPath);
+
+		        if (!statusUpdated) {
+		            response.put("status", "FAILED");
+		            response.put("message", "Unable to move complaint to Action Level 1.");
+		            return response;
+		        }
 
+		        boolean statusUpdated1 =
+		                ChangeStatusInErp(
+		                        complaintId,
+		                        "Close",
+		                        remarks,
+		                        erp_name,
+		                        "");
+
+		        if (!statusUpdated1) {
+		            response.put("status", "FAILED");
+		            response.put("message", "Unable to move complaint to Close.");
+		            return response;
+		        }
+		        
+				String sql="UPDATE socialmedia_reg_completed "
+						+ "SET is_processed = 1, "
+						+ "    updated_by = ?, "
+						+ "    updated_date = NOW() "
+						+ "WHERE complaint_number = ? AND isactive=1 AND isdelete=0";
+				
+				int rows=jdbcTemplate.update(sql,updated_by,complaintId);
+
+		        if (rows > 0) {
+		            response.put("status", "SUCCESS");
+		            response.put("message", "Complaint Closed successfully.");
+		        } else {
+		            response.put("status", "FAILED");
+		            response.put("message", "Complaint Closed,Unable to insert in logs.");
+		        }
+
+		    } catch (Exception e) {
+
+		        e.printStackTrace();
+
+		        response.put("status", "error");
+		        response.put("message", e.getMessage() != null
+		                ? e.getMessage()
+		                : "Something went wrong while submitting complaint.");
+		    }
+
+		    return response;
+	}
+	
+	public boolean ChangeStatusInErp(String complaintNumber,String action ,String remarks,String erp_name,String imgFullPath) {
+	    String baseUrl = "https://erp.chennaicorporation.gov.in/pgr/external/mobileservice";
+	    String status = "";
+
+	  
+	    try {
+	      	        
+	     // Determine status based on action
+	        if ("ActionLevel1".equals(action)) {
+	            status = "5";
+	        } else if ("Close".equals(action)) {	        	
+	            status = "11";
+	        } else {
+	            return false; // Invalid action, return false
+	        }
+	        
+	        //String img="https://gccservices.in/gccofficialapp/files/app_icon/menu/gcc_survey_icons/Cow.png";
+	        
+	     // Convert image to Base64
+	        String base64Image = "";
+
+	        if (imgFullPath != null && !imgFullPath.trim().isEmpty()) {
+
+	            URL imageUrl = new URL(imgFullPath);
+
+	            try (InputStream inputStream = imageUrl.openStream()) {
+
+	                byte[] imageBytes = inputStream.readAllBytes();
+
+	                base64Image =
+	                        Base64.getEncoder().encodeToString(imageBytes);
+	            }
+	        }
+	        
+	        String postData =
+	                "serviceId=" + URLEncoder.encode("UpdateComplaint", "UTF-8")
+	                + "&ComplaintId=" + URLEncoder.encode(complaintNumber, "UTF-8")
+	                + "&Message=" + URLEncoder.encode(remarks, "UTF-8")
+	                + "&UserType=Official"
+	                + "&Status=" + status
+	                + "&Comp_Image=" + URLEncoder.encode(base64Image, "UTF-8")
+	                + "&erp_username=" + URLEncoder.encode(erp_name, "UTF-8");
+
+	        
+	        System.out.println("Complaint = " + complaintNumber);
+	        System.out.println("Action = " + action);
+	        System.out.println("Base64 Length = " + base64Image.length());
+	        System.out.println("Post Data Length = " + postData.length());	
+	        
+	        return sendRequest(baseUrl, postData);
+	       // return true;
+	    } catch (Exception e) {
+	        e.printStackTrace();
+	        return false;
+	    }
+	}
+
+	
+	private boolean sendRequest(String urlString, String postData) {
+
+	    try {
+	        URL url = new URL(urlString);
+
+	        HttpURLConnection connection =
+	                (HttpURLConnection) url.openConnection();
+	       
+
+	        connection.setRequestMethod("POST");
+	        connection.setDoOutput(true);
+
+	        connection.setRequestProperty(
+	                "Content-Type",
+	                "application/x-www-form-urlencoded"
+	        );
+
+	        //System.out.println("Method = " + connection.getRequestMethod());
+	        try (OutputStream os = connection.getOutputStream()) {
+
+	            byte[] input = postData.getBytes(StandardCharsets.UTF_8);
+
+	            os.write(input, 0, input.length);
+	        }
+
+	        int responseCode = connection.getResponseCode();
+
+	        System.out.println("Response Code = " + responseCode);
+	        System.out.println("Response Message = " + connection.getResponseMessage());
+
+	        InputStream stream;
+
+	        if (responseCode >= 200 && responseCode < 300) {
+	            stream = connection.getInputStream();
+	        } else {
+	            stream = connection.getErrorStream();
+	        }
+
+	        StringBuilder responseBuilder = new StringBuilder();
+
+	        if (stream != null) {
+
+	            BufferedReader reader =
+	                    new BufferedReader(
+	                            new InputStreamReader(stream));
+
+	            String line;
+
+	            while ((line = reader.readLine()) != null) {
+	                responseBuilder.append(line);
+	            }
+
+	            reader.close();
+	        }
+
+	        String response = responseBuilder.toString();
+
+	        System.out.println("ERP Response = " + response);
+
+	        return response.contains("\"ResultStatus\": true");
+
+	    } catch (Exception e) {
+
+	        e.printStackTrace();
+	        return false;
+	    }
+	}
+
+	public Map<String, Object> rejectComplaint(String complaintId, String userid) {
+		
+		 Map<String, Object> response = new HashMap<>();
+
+		    try {
+		    	Integer updated_by = Integer.parseInt(userid);
+		    	
+		    	String sql="UPDATE socialmedia_reg_completed "
+						+ "SET isactive=0,isdelete=1, "
+						+ "    updated_by = ?, "
+						+ "    updated_date = NOW() "
+						+ "WHERE complaint_number = ? AND isactive=1 AND isdelete=0";
+				
+				int rows=jdbcTemplate.update(sql,updated_by,complaintId);
+		    	
+		    	
+		    	if (rows > 0) {
+		            response.put("status", "SUCCESS");
+		            response.put("message", "Complaint Rejected successfully.");
+		        } else {
+		            response.put("status", "FAILED");
+		            response.put("message", "Unable to  Reject the Complaint.");
+		        }
+
+		    } catch (Exception e) {
+
+		        e.printStackTrace();
+
+		        response.put("status", "error");
+		        response.put("message", e.getMessage() != null
+		                ? e.getMessage()
+		                : "Something went wrong while submitting complaint.");
+		    }
+
+		    return response;
+	}
 
 }

gcc_officer_portal/src/main/java/in/gov/chennaicorporation/gccoffice/configuration/DataSourceConfig.java

@@ -24,8 +24,8 @@ import java.util.Properties;
 @EnableTransactionManagement
 public class DataSourceConfig {
 
-	// private static String host = "localhost:3306";
-	// private static String dbpassword = "root";
+//	 private static String host = "localhost:3306";
+//	 private static String dbpassword = "root";
 
 	// private static String dbpassword = "gccroot";
 

gcc_officer_portal/src/main/resources/application.properties

@@ -119,3 +119,4 @@ street_vendor_foldername=street_vendor_files
 
 green_committee_foldername=green_committee_files
 
+socialmedia_1913_regcomp_foldername=socialmedia_1913_regcompfiles

gcc_officer_portal/src/main/resources/templates/modules/callcenterqaqc/socialmediacomplaints.html

@@ -882,6 +882,9 @@
 
 	 	                    // Update modal content
 	 	                    document.getElementById('modalBody').innerHTML = detailsHtml;
+	 	                    
+	 	                // Check Registered Complaint Closing Section
+	 	                   loadRegCompSection(data.complaintid, data.currentStatus);
 	 	                },
 	 	                error: function () {
 	 	                    document.getElementById('modalBody').innerHTML = '<p>Error loading agent details. Please try again later.</p>';
@@ -894,6 +897,219 @@
 	 	    });
 	 	}
 	 
+	 function submitRegClosingComplaint(complaintNumber) {
+
+		    const reg_remarks = $('#closingRemarks').val().trim();
+		    const fileInput = $('#resolvedImage')[0];
+		    const cby = document.getElementById('userIdSpan').textContent;
+
+		    // Remarks Validation
+		    if (reg_remarks === '') {
+		        Swal.fire({
+		            icon: 'warning',
+		            title: 'Remarks Required',
+		            text: 'Please enter remarks.'
+		        });
+		        return;
+		    }
+
+		    // File Validation
+		    if (!fileInput.files || fileInput.files.length === 0) {
+		        Swal.fire({
+		            icon: 'warning',
+		            title: 'Image Required',
+		            text: 'Please select a resolved image.'
+		        });
+		        return;
+		    }
+
+		    const file = fileInput.files[0];
+
+		    // Allowed Extensions
+		    const allowedTypes = [
+		        'image/jpeg',
+		        'image/jpg',
+		        'image/png'
+		    ];
+
+		    if (!allowedTypes.includes(file.type)) {
+		        Swal.fire({
+		            icon: 'error',
+		            title: 'Invalid File',
+		            text: 'Only JPG, JPEG and PNG images are allowed.'
+		        });
+		        return;
+		    }
+
+		    // 10 MB Validation
+		    const maxSize = 10 * 1024 * 1024; // 10MB
+
+		    if (file.size > maxSize) {
+		        Swal.fire({
+		            icon: 'error',
+		            title: 'File Too Large',
+		            text: 'Image size should not exceed 10 MB.'
+		        });
+		        return;
+		    }
+
+		    let formData = new FormData();
+
+		    formData.append('complaintNumber', complaintNumber);
+		    formData.append('remarks', reg_remarks);
+		    formData.append('resolvedImage', file);
+		    formData.append('cby', cby);
+
+		    Swal.fire({
+		        title: 'Are you sure?',
+		        text: 'You want to submit this complaint for closing approval?',
+		        icon: 'question',
+		        showCancelButton: true,
+		        confirmButtonText: 'Yes, Submit'
+		    }).then((result) => {
+
+		        if (result.isConfirmed) {
+
+		            $.ajax({
+		                url: '/gcc/api/callcenterqaqc/socialmedia/submitRegClosingComplaint',
+		                type: 'POST',
+		                data: formData,
+		                processData: false,
+		                contentType: false,
+
+		                beforeSend: function () {
+		                    Swal.fire({
+		                        title: 'Please Wait...',
+		                        text: 'Uploading data...',
+		                        allowOutsideClick: false,
+		                        didOpen: () => {
+		                            Swal.showLoading();
+		                        }
+		                    });
+		                },
+
+		                success: function (response) {
+
+		                    Swal.close();
+
+		                    if (response.status === 'SUCCESS') {
+
+		                        Swal.fire({
+		                            icon: 'success',
+		                            title: 'Success',
+		                            text: response.message
+		                        }).then(() => {
+
+		                            loadRegCompSection(complaintNumber, 'REGISTERED');
+
+		                        });
+
+		                    } else {
+
+		                        Swal.fire({
+		                            icon: 'error',
+		                            title: 'Failed',
+		                            text: response.message
+		                        });
+
+		                    }
+		                },
+
+		                error: function () {
+
+		                    Swal.close();
+
+		                    Swal.fire({
+		                        icon: 'error',
+		                        title: 'Error',
+		                        text: 'Server error occurred. Please try again.'
+		                    });
+
+		                }
+		                
+		            });
+		        }
+		    });
+		}
+	 
+	 function loadRegCompSection(complaintNumber, currentStatus) {
+
+		    // Hide by default
+		    $('#regCompHtml').html('');
+
+		    // Show only for REGISTERED complaints
+		    if (currentStatus !== 'REGISTERED') {
+		        return;
+		    }
+
+		    $.ajax({
+		        url: '/gcc/api/callcenterqaqc/socialmedia/checkregisteredcomplaint',
+		        type: 'GET',
+		        data: {
+		            complaintNumber: complaintNumber
+		        },
+		        success: function(response) {
+
+		            let html = '';
+
+		            // Case 1
+		            if (response.status === 'NOT_FOUND') {
+
+		                html = `
+		                    <hr>
+		                    <h4>Registered Complaint Closing Details</h4>
+
+		                    <div class="form-group">
+		                        <label><strong>Remarks</strong></label>
+		                        <textarea class="form-control"
+		                                  id="closingRemarks"
+		                                  rows="3"></textarea>
+		                    </div>
+
+		                    <div class="form-group mt-2">
+		                        <label><strong>Resolved Image</strong></label>
+		                        <input type="file"
+		                               class="form-control"
+		                               id="resolvedImage"
+		                               accept="image/*">
+		                    </div>
+
+		                    <div  class="text-center">
+		                    <button class="btn btn-primary mt-3"
+		                            onclick="submitRegClosingComplaint('${complaintNumber}')">
+		                        Submit to Approval
+		                    </button>
+		                     </div>
+		                `;
+		            }
+
+		            // Case 2
+		            else if (response.status === 'PENDING_APPROVAL') {
+
+		                html = `
+		                    <hr>
+		                    <div class="alert alert-warning">
+		                        This Complaint submitted to Admin For Closing Purpose
+		                    </div>
+		                `;
+		            }
+
+		            // Case 3
+		            else if (response.status === 'PROCESSED') {
+
+		                html = '';
+		            }
+
+		            $('#regCompHtml').html(html);
+		        },
+		        error: function() {
+		            $('#regCompHtml').html(
+		                '<div class="alert alert-danger">Unable to load Registered closing details.</div>'
+		            );
+		        }
+		    });
+		}
+
 	 	// Function to generate complaint and agent details HTML
 	function generateDetailsHtml(data, agentResponse) {
 	 		
@@ -1038,6 +1254,7 @@
 	    ${agentRepliedHtml}
 	    <hr>
 	    ${imageLink}
+	    <div id="regCompHtml"></div>
 	`;
 
 	return detailsHtml;

gcc_officer_portal/src/main/resources/templates/modules/callcenterqaqc/socialmediaregcompclosing.html

@@ -0,0 +1,805 @@
+<!DOCTYPE html>
+<html lang="en" xmlns:th="http://www.thymeleaf.org">
+<head th:replace="~{fragments/modules/base/head :: head}">
+
+</head>
+<style>
+#modalBody h4 {
+        font-weight: bold;
+        margin-top: 15px;
+        margin-bottom: 10px;
+    }
+
+    #modalBody p {
+        margin: 5px 0;
+    }
+
+    #modalBody hr {
+        margin: 15px 0;
+    }
+    .comment {
+        margin-bottom: 20px;
+    }
+
+    .comment p {
+        margin: 0;
+    }
+
+    hr {
+        border: 1px solid #ccc;
+    }
+
+    .col-4 {
+        font-weight: bold;
+        text-align: right;
+    }
+
+    .col-8 {
+        padding-left: 20px;
+    }
+
+    .comment {
+        padding: 10px 0;
+    }
+
+    .comment .text-muted {
+        font-size: 0.9em;
+        color: #6c757d;
+    }
+
+    .comment hr {
+        border-top: 1px solid #ccc;
+    }
+
+    .comment .btn-link {
+        font-size: 0.9em;
+        text-decoration: underline;
+        color: #007bff;
+    }
+    /* Make the modal body scrollable */
+    #detailsModal .modal-body {
+        max-height: 70vh;  /* Limit the height to 70% of the viewport */
+        overflow-y: auto;  /* Enable vertical scrolling */
+    }
+    .width1{
+    	width: 100px;
+    }
+    .width2{
+    	width: 120px;
+    }
+</style>
+<body>
+	<div class="wrapper">
+
+		<!-- header top menu Start -->
+		<header th:replace="~{fragments/modules/base/header :: header}"></header>
+		<!-- header top menu end -->
+		<div class="page-wrap">
+			<!--=============== Left Menu side Start ================-->
+			<div th:replace="~{fragments/modules/base/menu :: menu}"></div>
+			<!--=============== Left side End ================-->
+
+
+			<div class="main-content">
+				<div class="container-fluid">
+					<div class="page-header mb-2">
+						<div class="row align-items-end">
+							<div class="col-lg-8">
+								<div class="page-header-title">
+									<i class="fa fa-list-alt bg-blue"></i>
+									<div class="d-inline">
+										<h5>SocialMedia Complaints</h5>
+										<span>Closing Social Media Registered Complaints</span>
+									</div>
+								</div>
+							</div>
+							<div class="col-lg-4">
+								<nav class="breadcrumb-container" aria-label="breadcrumb">
+									<ol class="breadcrumb">
+										<li class="breadcrumb-item"><a href="/gcc/index"><i
+												class="ik ik-home"></i></a></li>
+										<li class="breadcrumb-item" aria-current="page">1913 Social Media</li>
+										<li class="breadcrumb-item active" aria-current="page">Close Reg Complaints</li>
+									</ol>
+								</nav>
+							</div>
+						</div>
+					</div>
+					
+					
+					<div class="row mt-4">
+						<div class="col-12">
+							<div class="card">
+								<div class="card-header">
+									<span style="font-size: medium;font-weight: bold;">Complaints List</span>
+									<span th:text="${userId}" style="display:none;" id="userIdSpan"></span>
+								</div>
+								<div class="card-body">
+								
+									<div class="table-responsive">
+	
+											<table id="ReportDatatable"
+												class="table table-striped table-bordered table-hover dataTable"
+												role="grid">
+												<thead class="thead-dark">
+													<tr role="row">
+	
+														<th class="text-center no-sort">S.No</th>																														
+														
+														<th class="text-center no-sort">Complaint No</th>
+														<th class="text-center">Agent</th>
+														<th class="text-center">Agent Submitted Date</th>														
+														<th class="text-center">View</th>																																																																								
+													</tr>
+												</thead>
+												<tbody>
+	
+												</tbody>
+											</table>
+										</div>	
+																								
+								</div>
+							</div>
+						</div>
+					</div>
+			
+											 
+					
+				</div>
+
+			</div>
+
+			<div id="pageLoader" style="display: none; position: fixed; top: 0; left: 0; width: 100%; height: 100%; background: rgba(255, 255, 255, 0.8); z-index: 9999; text-align: center;">
+				    <div style="position: relative; top: 50%; transform: translateY(-50%);">
+				        <div class="spinner-border text-primary" role="status" style="width: 3rem; height: 3rem;">
+				            <span class="sr-only">Loading...</span>
+				        </div>
+				        <!-- Add the 'Please wait' text below the spinner -->
+				        <p style="margin-top: 1rem; font-size: 1.2rem; color: #007bff;">Please wait...</p>
+				    </div>
+				</div>
+
+			<footer th:replace="~{fragments/modules/base/footer :: footer}"></footer>
+		</div>
+	</div>
+
+
+	<!-- Modal -->
+	<div class="modal fade" id="detailsModal" tabindex="-1" role="dialog"
+		aria-labelledby="detailsModalLabel" aria-hidden="true" data-backdrop="static" data-keyboard="false">
+		<div class="modal-dialog modal-lg" role="document">
+			<div class="modal-content">
+				<div class="modal-header">
+					<h5 class="modal-title" id="detailsModalLabel">Complaint
+						Details</h5>
+					<button type="button" class="close" data-dismiss="modal"
+						aria-label="Close">
+						<span aria-hidden="true">&times;</span>
+					</button>
+				</div>
+				<div class="modal-body" id="modalBody">
+					<!-- Details will be populated here -->
+				</div>
+				<div class="modal-footer">
+					<button type="button" class="btn btn-secondary"
+						data-dismiss="modal">Close</button>
+				</div>
+			</div>
+		</div>
+	</div>
+
+
+	<!-- in the code use to show the download different type microsoft -->
+
+	<!-- Include jQuery and Bootstrap JavaScript -->
+
+	<script src="https://code.jquery.com/jquery-3.6.0.min.js"></script>
+
+	<script
+		src="https://maxcdn.bootstrapcdn.com/bootstrap/4.5.2/js/bootstrap.min.js"></script>
+
+	<script th:replace="~{fragments/modules/base/script :: script}"></script>
+	<!--  sweet alert -->
+	<script src="https://cdn.jsdelivr.net/npm/sweetalert2@11"></script>
+	<script type="text/javascript">
+	
+	 $(document).ready(function() {
+		 
+		 var table = $('#ReportDatatable').DataTable({
+             dom: 'Bftip',
+             columnDefs: [
+                 { targets: 'no-sort', orderable: false }
+             ],
+             lengthMenu: [
+                 [50, 100, 200, 500, -1],
+                 ['50 rows', '100 rows', '200 rows', 'Show all']
+             ],
+             scrollY: '100vh',
+             fixedColumns: {
+                 left: 1,
+                 right: 1
+             },
+             buttons: [
+                 {
+                     extend: 'pageLength',
+                     className: 'btn btn-warning'
+                 },
+                 {
+                     title: 'Data export',
+                     extend: 'copyHtml5',
+                     text: 'Copy',
+                     className: 'btn btn-secondary',
+                     id: 'copyBtn'
+                 },
+                 {
+                     extend: 'excelHtml5',
+                     text: 'Excel',
+                     className: 'btn btn-secondary',
+                     id: 'excelBtn'
+                 },
+                 {
+                     extend: 'csvHtml5',
+                     text: 'CSV',
+                     className: 'btn btn-secondary',
+                     id: 'csvBtn'
+                 },
+                 {
+                     extend: 'pdfHtml5',
+                     text: 'PDF',
+                     className: 'btn btn-secondary',
+                     id: 'pdfBtn'
+                 }
+             ],
+             fixedHeader: true,
+             autoWidth: true,
+             responsive: true,
+             searching: true,
+             select: false,
+             processing: false
+         });
+		 
+		 $('#pageLoader').show();
+		 
+		 $.ajax({
+			 type: "GET",
+             url: `/gcc/api/callcenterqaqc/socialmedia/getfilteredregcomps`, 
+             success: function (response) {
+            	 $('#pageLoader').hide();
+            	 if (response.status === "success") {
+            		            		 
+            		 console.log("Details Array:", response.details);
+
+                     // Ensure details is an array and has at least one entry
+                     if (Array.isArray(response.details) && response.details.length > 0) {
+                         let columns = [
+								 { 
+								     data: null, 
+								     render: (data, type, row, meta) => meta.row + 1, 
+								     className: 'text-center' 
+								 },								
+								 { data: 'complaintnumber', defaultContent: '-', className: 'text-center' },
+								 { data: 'agent_name', defaultContent: '-', className: 'text-center' },
+								 { data: 'submitted_date', defaultContent: '-', className: 'text-center' },
+								 
+								 { 
+								     data: null, 
+								     render: function(data, type, row) {
+								    	 return `
+								            <button
+								                type="button"
+								                class="btn btn-info btn-view"
+								                data-complaint-number="${row.complaintnumber}"
+								                data-remarks="${row.remarks || ''}"
+								                data-img="${row.img_full_path || ''}">
+								                View
+								            </button>
+								        `;
+								     }, 
+								     className: 'text-center' 
+								 }
+								
+							];
+
+
+                         // Initialize the DataTable
+                         $('#ReportDatatable').DataTable({
+                             destroy: true,
+                             searching: true,
+                             autoWidth: true,
+                             responsive: true,
+                             paging: true,
+                             info: true,
+                             data: response.details,
+                             columns: columns,
+                             dom: 'Bfrtip',
+                             buttons: [
+                                 {
+                                     extend: 'pageLength',
+                                     className: 'btn btn-warning'
+                                 },
+                                 {
+                                     title: 'Data export',
+                                     extend: 'copyHtml5',
+                                     text: 'Copy',
+                                     className: 'btn btn-secondary',
+                                     id: 'copyBtn'
+                                 },
+                                 {
+                                     extend: 'excelHtml5',
+                                     text: 'Excel',
+                                     className: 'btn btn-secondary',
+                                     id: 'excelBtn'
+                                 },
+                                 {
+                                     extend: 'csvHtml5',
+                                     text: 'CSV',
+                                     className: 'btn btn-secondary',
+                                     id: 'csvBtn'
+                                 },
+                                 {
+                                     extend: 'pdfHtml5',
+                                     text: 'PDF',
+                                     className: 'btn btn-secondary',
+                                     id: 'pdfBtn'
+                                 }
+                             ],
+                             columnDefs: [
+                                 { targets: 'no-sort', orderable: false }
+                             ],
+                             lengthMenu: [
+                                 [50, 100, 200, 500, -1],
+                                 ['50 rows', '100 rows', '200 rows', 'Show all']
+                             ],
+                             scrollY: '100vh',
+                             fixedColumns: {
+                                 left: 1,
+                                 right: 1
+                             }
+                         });
+                     }
+            		 
+            	 }
+            	 else if (response.status === "nodata") {
+     	        	$('#pageLoader').hide();
+     	            Swal.fire({
+     	                icon: 'warning',
+     	                title: 'No Data',
+     	                text: 'No data available.'
+     	            });
+     	        }
+         	    else if (response.status === "error") {
+     	        	$('#pageLoader').hide();
+     	            Swal.fire({
+     	            	icon: 'error',
+         	            title: 'Error',
+         	            text: response.message
+     	            });
+     	        }
+         	    else {
+         	    	$('#pageLoader').hide();
+         	        Swal.fire({
+         	            icon: 'error',
+         	            title: 'Error',
+         	            text: response.message
+         	        });
+         	    }
+             },
+             error: function (error) {
+                	$('#pageLoader').hide();
+                	Swal.fire({
+     	            icon: 'error',
+     	            title: 'Error',
+     	            text: response.message
+     	        });
+             }
+		 });
+		 
+	 });
+	 
+	 $(document).on('click', '.btn-info', function () {
+		 const complaintNumber = $(this).data('complaint-number');
+		    const remarks = $(this).data('remarks');
+		    const imgFullPath = $(this).data('img');
+
+		    viewDetails(complaintNumber, remarks, imgFullPath);
+	 	});
+	 
+	 function viewDetails(complaintNumber, remarks, imgFullPath) {
+	 	    document.getElementById('modalBody').innerHTML = '<p style="text-align:center;">Please wait, loading data...</p>';
+	 	    $('#detailsModal').modal('show');
+
+	 	    // Fetch the main complaint details
+	 	    $.ajax({
+	 	        url: '/gcc/api/callcenterqaqc/agent/qaqccalls/getComplaintDetails',
+	 	        type: 'GET',
+	            data:{complaintNumber:complaintNumber},
+	 	        success: function (data) {
+	 	            //console.log('Complaint Data:', data);
+
+	 	            // Fetch agent response details
+	 	            $.ajax({
+	 	                url: '/gcc/api/callcenterqaqc/agent/attendedcomplaintshistory',
+	 	                type: 'GET',
+	 	                data: { complaintNumber },
+	 	                success: function (agentResponse) {
+	 	                    //console.log('Agent Response:', agentResponse);
+
+	 	                    // Use the logic for building complaint and agent details as HTML
+	 	                    const detailsHtml = generateDetailsHtml(data, agentResponse,remarks,imgFullPath);
+
+	 	                    // Update modal content
+	 	                    document.getElementById('modalBody').innerHTML = detailsHtml;
+	 	                    
+	 	               
+	 	                },
+	 	                error: function () {
+	 	                    document.getElementById('modalBody').innerHTML = '<p>Error loading agent details. Please try again later.</p>';
+	 	                }
+	 	            });
+	 	        },
+	 	        error: function () {
+	 	            document.getElementById('modalBody').innerHTML = '<p>Error loading complaint details. Please try again later.</p>';
+	 	        }
+	 	    });
+	 	}
+	 
+	 function generateDetailsHtml(data, agentResponse,remarks,imgFullPath) {
+	 		
+		 	// Helper function to format date to yyyy-mm-dd
+		         function formatDate(dateStr) {
+		             if (!dateStr) return 'N/A';
+		             const date = new Date(dateStr);
+		             return date.toISOString().split('T')[0]; // Formats to yyyy-mm-dd
+		         }
+		// Format complaint messages
+		let messagesHtml = '';
+		if (data.comments && data.comments.length > 0) {
+		    data.comments.forEach((comment) => {
+		        const commentImageLink = comment.Comp_Image && comment.Comp_Image !== "No image available"
+		            ? `<a href="${comment.Comp_Image}" target="_blank" style="color: green; text-decoration: underline;">View Image</a>`
+		            : '<p style="color: red;">No image available for this comment.</p>';
+
+		        messagesHtml += `
+		            <div class="comment mb-4">
+		                <div class="row">
+		                    <div class="col-2 text-center">
+		                        <p class="text-muted">${comment.comment_date}</p>
+		                    </div>
+		                    <div class="col-10">
+		                        <p><strong>${comment.user || 'N/A'}</strong> Says:</p>
+		                        <p>${comment.message || 'No message available'}</p>
+		                        <div class="user-image">${commentImageLink}</div>
+		                    </div>
+		                </div>
+		            </div>
+		        `;
+		    });
+		} else {
+		    messagesHtml = '<p>No comments available.</p>';
+		}
+
+		// Format agent responses
+		let agentRepliedHtml = '';
+		if (agentResponse.length > 0) {
+		    agentResponse.forEach((agentItem) => {
+		        agentRepliedHtml += `
+		            <div class="comment mb-4">
+		                <div class="row">
+		                    <div class="col-2 text-center">
+		                        <p class="text-muted"><strong>${formatDate(agentItem.created_date) || 'N/A'}</strong></p>
+		                    </div>
+		                    <div class="col-10">
+		                        <p><strong>${agentItem.agent_name || 'N/A'}</strong>, Says: ${agentItem.call_status || 'N/A'}</p>
+		                        <p><strong>Remarks: </strong>${agentItem.remarks || 'N/A'}</p>
+		                        <p><strong>Remainder Date: </strong> ${formatDate(agentItem.remainder_date) || 'N/A'}</p>
+		                    </div>
+		                </div>
+		            </div>
+		        `;
+		    });
+		} else {
+		    agentRepliedHtml = '<p>No agent replied messages available.</p>';
+		}
+
+		// Check for user images
+		const userImages = data.userimages && data.userimages.length > 0 ? data.userimages[0] : {};
+		const imageLink = userImages.Comp_Image && userImages.Comp_Image !== "null" && userImages.Comp_Image !== ""
+		    ? `<a href="${userImages.Comp_Image}" target="_blank" style="color: green; text-decoration: underline;">UserImages: View Image</a>`
+		    : '<p style="color: red;">UserImages: No image available.</p>';
+
+		// Combine all sections into the final HTML
+		const detailsHtml = `
+		    <div class="row">
+		        <div class="col-md-12">
+		            <h4>Complaint Person's Details:</h4>
+		            <div class="row">
+		                <div class="col-6">
+		                    <p><strong>Complaint Number:</strong> ${data.complaintid || 'N/A'}</p>
+		                </div>
+		                <div class="col-6">
+		                    <p><strong>Complaint Date:</strong> ${data.complaintdate}</p>
+		                </div>
+		            </div>
+		            <div class="row">
+		                <div class="col-6">
+		                    <p><strong>Complainant's Name:</strong> ${data.complainantName || 'N/A'}</p>
+		                </div>
+		                <div class="col-6">
+		                    <p><strong>Phone Number:</strong> ${data.mobileNumber || 'N/A'}</p>
+		                </div>
+		            </div>
+		            <div class="row">
+		                <div class="col-6">
+		                    <p><strong>Zone:</strong> ${data.Zone || 'N/A'}</p>
+		                </div>
+		                <div class="col-6">
+		                    <p><strong>Division:</strong> ${data.Division || 'N/A'}</p>
+		                </div>
+		            </div>
+		            <div class="row">
+		                <div class="col-6">
+		                    <p><strong>Gender:</strong> ${data.gender || 'N/A'}</p>
+		                </div>
+		                <div class="col-6">
+		                    <p><strong>Complainant's Address:</strong> ${data.Street || 'N/A'}, ${data.Area || 'N/A'}, ${data.Landmark || 'N/A'}, ${data.Location || 'N/A'}</p>
+		                </div>
+		            </div>
+		        </div>
+		    </div>
+		    <hr>
+		    <h4>Complaint Details:</h4>
+		    <div class="row">
+		        <div class="col-6">
+		            <p><strong>Complaint Dept:</strong> ${data.deptname || 'N/A'}</p>
+		        </div>
+		        <div class="col-6">
+		            <p><strong>Complaint Mode:</strong> ${data.compmode || 'N/A'}</p>
+		        </div>
+		    </div>
+		    <div class="row">
+		        <div class="col-6">
+		            <p><strong>Complaint Type:</strong> ${data.complaintType || 'N/A'}</p>
+		        </div>
+		        <div class="col-6">
+		            <p><strong>Details of Complaint:</strong> ${data.description || 'N/A'}</p>
+		        </div>
+		    </div>
+		    <div class="row">
+		        <div class="col-6">
+		            <p><strong>Current Status:</strong> ${data.currentStatus || 'N/A'}</p>
+		        </div>
+		        <div class="col-6">
+		            <p><strong style="color:blue;">Official Mobile:</strong> ${data.OfficialMobile || 'N/A'}</p>
+		        </div>
+		    </div>
+		    <div class="row">
+		    <div class="col-6">
+		        <p><strong>Last Updated Date:</strong> ${data.greatestDate || 'N/A'}</p>
+		    </div>
+		    
+		</div>
+		    <hr>
+		    <h4>Complaint Messages:</h4>
+		    ${messagesHtml}
+		    <hr>
+		    <h4>Agent Replied Messages:</h4>
+		    ${agentRepliedHtml}
+		    <hr>
+		    ${imageLink}
+		    
+		    <hr>
+
+		    <h4>Registered Complaint Closing Details</h4>
+
+		    <div class="row">
+		        <div class="col-md-12">
+
+		            <p>
+		                <strong>Resolved Image:</strong>
+		                ${
+		                    imgFullPath
+		                    ? `<a href="${imgFullPath}"
+		                          target="_blank"
+		                          style="color:blue;text-decoration:underline;">
+		                          View Resolved Image
+		                       </a>`
+		                    : 'No Image Available'
+		                }
+		            </p>
+
+		            <p>
+		                <strong>Remarks:</strong>
+		                ${remarks || 'N/A'}
+		            </p>
+
+		            <div class="d-flex justify-content-center mt-3">
+				            <button
+						            type="button"
+						            class="btn btn-success"
+						            onclick="approveComplaint(
+						                '${data.complaintid}',
+						                '${remarks ? remarks.replace(/'/g, "\\'") : ""}',
+						                '${imgFullPath || ""}'
+						            )">
+				             Complaint Close
+				        </button>
+				             
+				        <button
+				             type="button"
+				             class="btn btn-danger ml-2"
+				             onclick="rejectComplaint(
+				                 '${data.complaintid}'
+				             )">
+				             Reject
+				         </button>
+		            </div>
+
+		        </div>
+		    </div>
+		    
+		`;
+
+		return detailsHtml;
+		}
+	 
+	 function rejectComplaint(complaintId) {
+		 const userid = document.getElementById('userIdSpan').textContent;
+		 
+		 Swal.fire({
+		        title: 'Are you sure?',
+		        text: 'You want to Reject this complaint?',
+		        icon: 'question',
+		        showCancelButton: true,
+		        confirmButtonText: 'Yes, Reject',
+		        cancelButtonText: 'Cancel'
+		    }).then((result) => {
+
+		        if (result.isConfirmed) {
+
+		            $.ajax({
+		                url: '/gcc/api/callcenterqaqc/socialmedia/rejectComplaint',
+		                type: 'POST',
+		                data: {
+		                    complaintId: complaintId,		                    
+		                    userid:userid
+		                },
+
+		                beforeSend: function () {
+		                    Swal.fire({
+		                        title: 'Please Wait...',
+		                        text: 'Processing approval...',
+		                        allowOutsideClick: false,
+		                        didOpen: () => {
+		                            Swal.showLoading();
+		                        }
+		                    });
+		                },
+
+		                success: function (response) {
+
+		                    Swal.close();
+
+		                    if (response.status === 'SUCCESS') {
+
+		                        Swal.fire({
+		                            icon: 'success',
+		                            title: 'Success',
+		                            text: response.message
+		                        }).then(() => {
+
+		                            $('#detailsModal').modal('hide');
+
+		                            // reload datatable data if required
+		                            location.reload();
+		                        });
+
+		                    } else {
+
+		                        Swal.fire({
+		                            icon: 'error',
+		                            title: 'Failed',
+		                            text: response.message
+		                        });
+		                    }
+		                },
+
+		                error: function () {
+
+		                    Swal.close();
+
+		                    Swal.fire({
+		                        icon: 'error',
+		                        title: 'Error',
+		                        text: 'Server error occurred.'
+		                    });
+		                }
+		            });
+		        }
+		    });
+	 }
+	 
+	 function approveComplaint(complaintId, remarks, imgFullPath) {
+		 
+		 const userid = document.getElementById('userIdSpan').textContent;
+		 //console.log("userid===="+userid);
+
+		    Swal.fire({
+		        title: 'Are you sure?',
+		        text: 'You want to Close this complaint?',
+		        icon: 'question',
+		        showCancelButton: true,
+		        confirmButtonText: 'Yes, Close',
+		        cancelButtonText: 'Cancel'
+		    }).then((result) => {
+
+		        if (result.isConfirmed) {
+
+		            $.ajax({
+		                url: '/gcc/api/callcenterqaqc/socialmedia/approveComplaint',
+		                type: 'POST',
+		                data: {
+		                    complaintId: complaintId,
+		                    remarks: remarks,
+		                    imgFullPath: imgFullPath,
+		                    userid:userid
+		                },
+
+		                beforeSend: function () {
+		                    Swal.fire({
+		                        title: 'Please Wait...',
+		                        text: 'Processing approval...',
+		                        allowOutsideClick: false,
+		                        didOpen: () => {
+		                            Swal.showLoading();
+		                        }
+		                    });
+		                },
+
+		                success: function (response) {
+
+		                    Swal.close();
+
+		                    if (response.status === 'SUCCESS') {
+
+		                        Swal.fire({
+		                            icon: 'success',
+		                            title: 'Approved',
+		                            text: response.message
+		                        }).then(() => {
+
+		                            $('#detailsModal').modal('hide');
+
+		                            // reload datatable data if required
+		                            location.reload();
+		                        });
+
+		                    } else {
+
+		                        Swal.fire({
+		                            icon: 'error',
+		                            title: 'Failed',
+		                            text: response.message
+		                        });
+		                    }
+		                },
+
+		                error: function () {
+
+		                    Swal.close();
+
+		                    Swal.fire({
+		                        icon: 'error',
+		                        title: 'Error',
+		                        text: 'Server error occurred.'
+		                    });
+		                }
+		            });
+		        }
+		    });
+		}
+
+	</script>
+	
+
+</body>
+</html>